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Renew your Membership

Renew

Time to Renew, Girl Scout!

Connecting. Testing her strength. Making a difference. Renew today to make sure your Girl Scout continues to shine her brightest.

She’s ready to explore, learn, and create. She’s ready to come back.

Press play with Girl Scouts and watch her confidence soar.

IMPORTANT NOTE: You MUST renew through your Member Profile by clicking on MY GS/VTK in the upper right hand corner of the navigation bar. See detailed instructions below.


 

How to renew: Step-by-Step instructions

Troop Leaders

As a Troop Leader, you can renew your girls through the online Member Community and using your troop finances.

  1. Click on the "Renew Your Membership Today" button above to log into your MYGS account.
  2. Log in, using your Member Profile password.
    Issues logging in?
    Email customercare@gsmaine.org or call  888-922-4763.
  3. Select My Troops on the right hand side.
  4. Select the troop you are renewing from the drop down.
  5. Select members of the troop you wish to renew at this time.
    Select all participations or roles you wish to continue.
  6. Click Renew.
  7. This will bring you to the payment screen. You can use your troop finances to purchase renewals for your troop members (girls and adults).
Parents and Caregivers

You don't have to wait for your Troop Leader to renew your girl - you can do it! Don't let her miss out.

  1. Click on the "Renew Your Membership Today" button above to log into your MYGS account.
  2. Log in, using your Member Profile password.
    Issues logging in?
    Email customercare@gsmaine.org or call  888-922-4763.
  3. Select My Household on the right hand side of the screen.
  4. Select the girls and adults you would like to renew.
    Select all participations or roles you wish to continue.
  5. Click the renew button.
  6. This will bring you to the payment screen to complete the renewal process.
Trouble Logging In?

Q: Why isn’t my username working?
A: Your username is typically your email address. If you have more than one email address, try each. You can also use the “Forgot Your Password?” link to send a reset email to your email address. If you’re still having trouble, contact your council’s Customer Care team.

Q: Why aren’t I getting the password reset emails?
A: The password reset emails come from gsusacustomercare@girlscouts.org, so please make sure it’s added to your safe senders list. If you requested the reset email before marking our email address as safe, check your spam folder. If you’re still not receiving the email, contact your council’s Customer Care team to verify that your username/email address is correct.

Q: How do I reset my password when I no longer have access to the email address associated with my account?
A: Your council’s Customer Care team can easily change your username/email address without requiring you to recreate your account.

Q: Why can’t I see my family when I log in?
A: There are a couple reasons this could happen:

  • Another adult family member may be listed as the preferred contact on the account. That person must log in to renew. Contact your council’s Customer Care team if you’d like to be listed as your household’s preferred contact.
  • You may have a second or duplicate account with a different email address. Try a different username. If that works, be sure to contact your council’s Customer Care team to merge the two accounts into one.

Q: Why can’t I see my troop(s) when I log in?
A: There are several reasons this could happen:

  • Troops are listed on a separate tab from your family. If you have more than one troop, look for the pull-down menu to change between them.
  • Check your member profile to make sure you’re listed as a volunteer in the troop.
  • Not all troop volunteers can access the troop tab. Check with your council to see which volunteer roles they allow to access the tab.
  • If your background check has expired, you may lose access until it is up-to-date.

Your council’s Customer Care team can provide additional support.


Thank you for renewing your membership and welcome back to another awesome year in Girl Scouts!