Frequently Asked Questions

My order hasn’t arrived...Depending on the frequency, new subscriptions may take up to 12 weeks from the time the publisher receives the order for the first issue to arrive not from the time they place the order with the girl.  Renewal orders will simply extend existing subscriptions, providing the original order hasn’t expired.  Note: Music selections may take up to eight weeks.  Book selections may take up to six weeks.

It came too soon…We are sorry but publishers will not acknowledge special requests for delayed start dates for any reason.

I received duplicate copies...If you mail both labels to the address on the back of your receipt, QSP, Inc. will be glad to send them to the publisher, requesting that they combine and extend your subscription.  Be sure to indicate the name of the magazine.  Or to save time you may send the labels directly to the publisher, whose address is usually found on the magazine table of contents page.

I’m getting bills from the publisher...Just write CANCEL-ordered through the Girl Scouts QSP activity on the bill and return it to the publisher.  This will NOT cancel your QSP subscription-it will simply remove your name from the publisher’s billing cycle.

I didn’t receive my premium...QSP, Inc. is authorized to fulfill only those premiums featured in our booklet.  Premiums advertised by the publisher are not available through QSP.

My name was sold to a mailing list company...QSP does not sell or distribute the names of subscribers who participate in our programs.  Individual publishers, however, do occasionally sell or trade their subscriber lists and are free to do so.  We do encourage customers who would prefer to have their names removed from mailing lists in general to write to:
           Direct Marketing Association                                  
           Mail Preference Service    
           PO Box 3861
           New York  NY  10163-3861

CUSTOMER SERVICE

Ordering through QSP provides customers with certain advantages they may not receive when ordering directly from a publisher.  Since customer satisfaction is QSP’s number one priority they are willing to go the extra mile to make sure customers are happy.  Special services they provide include:

• The opportunity to switch publications (at no extra charge) if the customer is not
  satisfied with the magazine originally ordered.

• Replacement with a comparable magazine if the magazine ordered ceases publication, or if they are unable to fulfill the order due to publisher restrictions.

• Substitution with a comparable magazine in the booklet for unlisted titles that cannot be filled.

The guarantee is simple.  If your customers are not completely satisfied with or do not receive the product ordered, QSP will gladly exchange, replace it, or refund the purchase price. All of these services are available by contacting the Customer Service Representatives at 1-800-678-2673, or writing to the address listed on the back of the customer’s copy of the order form.