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Cookie Q & A

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You have questions? We have answers!

When does the cookie sale begin?
Initial order taking begins January 6 - January 29.

What are the ways that customers can buy cookies?
This year, customers have three different ways to purchase their favorite treats. Girl Scouts will start taking orders starting in January, hosting Booth Sales in March, and customers can purchase their cookies online through a Girl Scout.

How can customers buy cookies online?
Using the CoCo Direct platform, Girl Scouts will be able to take in-person orders using their cell phones on a special app called CoCo Mobile.Girls will also be able to send a specialized e-card to their customers, with a link to order cookies online. Customers will be able to place their order, enter their credit card information safely and have their order shipped directly to their house.An important note is that this email link must come directly from the girl…if you forward the email to a friend, the link will no longer work.

What are girls learning with the online cookie sale? 
Today’s girls are technology whizzes, and they wanted a cookie program that can teach them twenty-first-century skills in twenty-first-century ways—skills they’ll need to have in order to be leaders in today’s high-tech world.In addition to helping girls build the 5 Skills of the traditional Girl Scout Cookie Program—goal setting, decision making, money management, people skills and business ethics—Digital Cookie will teach e-marketing, online commerce, website usage, digital order taking and shipping—all vital activities for modern business and modern life!In keeping with the spirit of learning these skills, it is important to note that customers can only order cookies from a Girl Scout, whether it’s in-person when they place their order or visit a booth sale, or receive an email from a Girl Scout inviting them to order online.

What kind of cookies can customers order? Is there a limit?
Customers can order their favorites by the half case (6 boxes), full case (12 boxes), or a cookie sampler package (8 boxes – one of each delicious flavor).

How much is shipping?
Standard shipping is as follows: A ½ dozen is $10.95 per item; a dozen is $15.50 per item; and the 8 Pack Sampler is $12.20 per item. Standard shipping fees are just for the contiguous 48 states. AK & HI can ship for an additional $15.00 per item.

When can customers start purchasing cookies online?
Customers can purchase online cookies starting January 4 and ending April 3.

How long will it take for a customer to receive their cookies?
About a week! Once their order is placed, customers will receive emails, keeping them updated on the order process – one to say their order was received, a second to say their order is being processed, and a third to say that their order has been shipped.

Who gets the funds?
Here is how the cookie crumbles: 75 cents from every box of cookies is retained by the troop and 7 cents is retained by the Service Unit. The remainder of the money is sent to the bakery to pay for the cookies and is retained by the council to fund services provided to girls and leaders, such as program activities, financial help for girls, subsidies for the cost of camp, training resources and support for volunteers.

Do the cookies sold online count towards the number girls need to earn the free session of camp?
YES! Girls who are earning their free session of camp must sell 340 packages of cookies during Phase 1/Initial Order Taking in January and that does include online sales. Any online purchases made after January 31 will show up in each troop for proceeds for that girl’s troop and service unit.

Can they be shipped to military addresses?
An additional $5.00 per item ordered applies to shipments made to APO/FPO boxes.

How much will cookies be this year?
Cookies will still be $4/box!  Gluten Free cookies will be $5/box and will be available online throughout the sale and at cookie booths in March.